FAQ > Audi connect > Audi Réunion
FAQ
Frequently asked questions and answers about Audi connect
Technical information
1) To initially set up your myAudi account on my.audi.com, you will need the following data:
- Email/myAudi username
- myAudi password
- 4-digit PIN (created by the customer)
- Vehicle identification number
- mTAN*
* In order to take full advantage of the connect services, one-time verification of your myAudi account is necessary. If you select your mobile phone as the verification channel, you will then receive the 6-digit mTAN sent to your telephone number. Entering the mTAN in your myAudi account will successfully complete the verification process. The connect services will now be fully usable.
2) To link your myAudi account to your vehicle, you will need the following data:
- Email/myAudi username
- myAudi password
3) To register as the main user for your vehicle, you will need the following data:
- E-Mail/myAudi Benutzername
- 10-digit vehicle code on the key fob
4) To use the myAudi App, you will need the following data before each use of the app:*
- Email/myAudi username
- myAudi password
- 4-digit PIN (for using certain services, e.g., locking and unlocking the vehicle via the app)
* You must re-enter this information each time you use the myAudi app. To avoid this, please enable "automatic login".
- Email/myAudi username
- myAudi password
- 4-digit PIN (created by the customer)
- Vehicle identification number
- mTAN*
* In order to take full advantage of the connect services, one-time verification of your myAudi account is necessary. If you select your mobile phone as the verification channel, you will then receive the 6-digit mTAN sent to your telephone number. Entering the mTAN in your myAudi account will successfully complete the verification process. The connect services will now be fully usable.
2) To link your myAudi account to your vehicle, you will need the following data:
- Email/myAudi username
- myAudi password
3) To register as the main user for your vehicle, you will need the following data:
- E-Mail/myAudi Benutzername
- 10-digit vehicle code on the key fob
4) To use the myAudi App, you will need the following data before each use of the app:*
- Email/myAudi username
- myAudi password
- 4-digit PIN (for using certain services, e.g., locking and unlocking the vehicle via the app)
* You must re-enter this information each time you use the myAudi app. To avoid this, please enable "automatic login".
1) 4-digit PIN (S-PIN)
To use the Audi connect remote services (e.g., locking and unlocking your vehicle, remote climatisation) you will need the personal, 4-digit PIN code that you yourself defined at the time of the verification process. This must be entered each time before using the remote services. This is for security purposes.
2) mTAN
In order to take full advantage of the connect services, one-time verification of your myAudi account is necessary. If you select your mobile phone as the verification channel, you will then receive the 4-digit mTAN sent to your telephone number. Entering the mTAN in your myAudi account will successfully complete the verification process. The connect services will now be fully usable.
3) Vehicle code (F-PIN)
The vehicle code is needed to set up the main user in the vehicle's MMI.
The 10-digit vehicle code is located on your key fob under an opaque security foil. Rub to fully expose the code.
4) myAudi PIN (with MIB2)
The 8-digit PIN code can be used to log in to the myAudi portal as an alternative to using your email and password. Registration is essential, so that the vehicle can connect to your myAudiAccount.
To use the Audi connect remote services (e.g., locking and unlocking your vehicle, remote climatisation) you will need the personal, 4-digit PIN code that you yourself defined at the time of the verification process. This must be entered each time before using the remote services. This is for security purposes.
2) mTAN
In order to take full advantage of the connect services, one-time verification of your myAudi account is necessary. If you select your mobile phone as the verification channel, you will then receive the 4-digit mTAN sent to your telephone number. Entering the mTAN in your myAudi account will successfully complete the verification process. The connect services will now be fully usable.
3) Vehicle code (F-PIN)
The vehicle code is needed to set up the main user in the vehicle's MMI.
The 10-digit vehicle code is located on your key fob under an opaque security foil. Rub to fully expose the code.
4) myAudi PIN (with MIB2)
The 8-digit PIN code can be used to log in to the myAudi portal as an alternative to using your email and password. Registration is essential, so that the vehicle can connect to your myAudiAccount.
Locking and unlocking the doors requires additional authentication between the Audi server and the car. This means the car would not respond to a command from an unauthorised third-party server. For all remote-controlled actions carried out on the car, it is necessary in addition to enter a PIN via your smartphone. The customer sets the PIN him/herself in the myAudi portal. He/she can also pass the rights on to up to five people. A maximum of five different cars can be managed via a single account.
The personal 4-digit PIN code defined by the customer during the verification process is always required to use the remote services in the myAudi app (e.g., locking and unlocking the vehicle, remote climatisation).
The personal 4-digit PIN code defined by the customer during the verification process is always required to use the remote services in the myAudi app (e.g., locking and unlocking the vehicle, remote climatisation).
Protecting the vehicle and the backend infrastructure and secure transmission are essential for Audi. Audi uses encryption methods for the connection of both the car and the smartphone to the Audi backend, such as are also used in online banking. The data is also stored encrypted on the Audi servers. Instances of administrative access are comprehensibly documented. Password policies are used for customer accounts on the myAudi platform in line with current security standards. The online connection to the myAudi platform is always encrypted.
When it comes to the remote control functions via the Audi connect services, Audi attaches the utmost importance to the security of the data. Communication never takes place directly between the smartphone and the car, but always via a secure Audi server. For the vehicle status report, the car sends the latest version of the data to the Audi server – from there, the customer can call it up at any time on his/her smartphone by means of encrypted transmission. For the remote-controlled actions carried out on the car, it is necessary in addition to enter a PIN via your smartphone.
When it comes to the remote control functions via the Audi connect services, Audi attaches the utmost importance to the security of the data. Communication never takes place directly between the smartphone and the car, but always via a secure Audi server. For the vehicle status report, the car sends the latest version of the data to the Audi server – from there, the customer can call it up at any time on his/her smartphone by means of encrypted transmission. For the remote-controlled actions carried out on the car, it is necessary in addition to enter a PIN via your smartphone.
As an alternative to entering your email address and password, the myAudi PIN can be used to log in to myAudi in your vehicle's MMI.
The myAudi PIN will be displayed in myAudi in the profile of the vehicle in question.
Enter it into the MMI as the following location:
Audi connect >> Options menu >> Log in >> Use myAudi PIN alternative input
The myAudi PIN will be displayed in myAudi in the profile of the vehicle in question.
Enter it into the MMI as the following location:
Audi connect >> Options menu >> Log in >> Use myAudi PIN alternative input
Depending on the model, the services included in Audi connect may differ. Find out which services your vehicle should have access to and how long they are still valid for in the licence list. You can call this up in the settings of your MMI.
You will always be able to see from the mobile connection icon displayed in the MMI whether your vehicle is online. If your vehicle is online and you have an active Audi connect licence, then, depending on the model, you will see an active Audi connect menu in the menu overview (MIB 2) or online information integrated directly in the map (MIB 2+). You can also test this by selecting the "Weather" service and verifying that information is displayed here.
If you have registered as the main user in your myAudi app, you can also use the vehicle control services. This way, you can unlock and lock your vehicle using the app or view the vehicle status (depending on the model).
By linking your myAudi app to the vehicle via the connection manager, you can access information from your smartphone. For example, you can display text messages or view your calendar.
You will always be able to see from the mobile connection icon displayed in the MMI whether your vehicle is online. If your vehicle is online and you have an active Audi connect licence, then, depending on the model, you will see an active Audi connect menu in the menu overview (MIB 2) or online information integrated directly in the map (MIB 2+). You can also test this by selecting the "Weather" service and verifying that information is displayed here.
If you have registered as the main user in your myAudi app, you can also use the vehicle control services. This way, you can unlock and lock your vehicle using the app or view the vehicle status (depending on the model).
By linking your myAudi app to the vehicle via the connection manager, you can access information from your smartphone. For example, you can display text messages or view your calendar.
In principle, any functioning SIM card with a data option enabled can be used. To use LTE, you may also need an appropriate LTE plan. For more information, contact your mobile service provider.
It may not work with some SIM cards (especially those from prepaid providers) that require you to log in to the mobile service provider's web portal. Micro and nano SIM cards are not suitable for use with Audi connect. In addition, SIM card contracts where data volume is limited may be subject to restrictions.
It may not work with some SIM cards (especially those from prepaid providers) that require you to log in to the mobile service provider's web portal. Micro and nano SIM cards are not suitable for use with Audi connect. In addition, SIM card contracts where data volume is limited may be subject to restrictions.
With the integrated Audi connect SIM, data packages for using the Wi-Fi hotspot, app-based services and music streaming services, such as online radio, can be booked via our collaborative partner Cubic Telecom. Data usage for all other Audi connect infotainment services is unlimited for the duration of the licence term and is included at no additional cost.
For Austria, Denmark, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland, Sweden and United Kingdom, the following applies: the services are provided via a SIM card that is permanently installed in the vehicle. The costs for the data connections are included in the price of the services. Exceptions to this are the data connection for the Wi-Fi hotspot and use of the online radio, hybrid radio and online media streaming, as well as other services offered via an Audi smartphone app.
The data connection for the Wi-Fi hotspot and use of the online radio, hybrid radio and online media streaming and other services offered via an Audi smartphone app is also established via the SIM card permanently installed in the vehicle together with a chargeable data plan from your Audi provider.
If an external SIM card is inserted into the card slot, however, then all data connections (for Audi connect services and Wi-Fi) will be established via this SIM card. The resulting costs are charged to the customer. No refunds for the costs will be given by Audi.
For European countries not mentioned above: you will in addition need a SIM card with a data option as well as an LTE option to use LTE. For an external SIM card, there is a card reader in the panel of the MMI navigation system with MMI touch response. The services are only available with an existing or separately concluded mobile phone contract and only within the coverage of the mobile network. Receiving data packets from the Internet may incur additional costs, depending on your mobile phone plan and, in particular, when operating this abroad. Due to the high data volume, we strongly recommend using the data flat rate.
The data connection for the Wi-Fi hotspot and use of the online radio, hybrid radio and online media streaming and other services offered via an Audi smartphone app is also established via the SIM card permanently installed in the vehicle together with a chargeable data plan from your Audi provider.
If an external SIM card is inserted into the card slot, however, then all data connections (for Audi connect services and Wi-Fi) will be established via this SIM card. The resulting costs are charged to the customer. No refunds for the costs will be given by Audi.
For European countries not mentioned above: you will in addition need a SIM card with a data option as well as an LTE option to use LTE. For an external SIM card, there is a card reader in the panel of the MMI navigation system with MMI touch response. The services are only available with an existing or separately concluded mobile phone contract and only within the coverage of the mobile network. Receiving data packets from the Internet may incur additional costs, depending on your mobile phone plan and, in particular, when operating this abroad. Due to the high data volume, we strongly recommend using the data flat rate.
Sie erkennen die aktuelle Netzwerktechnologie für die Audi connect Datenverbindung (LTE, HSPA (4G), UMTS (3G) oder GSM (2G)) im MMI-Display an dem Symbol an der rechten unteren Bildschirmseite neben der Feldstärkeanzeige (Empfangsverbindungssymbol). Die Verbindungsanzeige für die Datenverbindung des Fahrzeugs unterscheidet sich von der Verbindungsanzeige für ein gekoppeltes Smartphone dadurch, dass die Verbindungsanzeige des gekoppelten Smartphones über ein Smartphone-Icon verfügt.
An active data connection is indicated by an "arrow" above the 2G/3G/4G/LTE display in the status bar.
Data services are currently automatically configured for most European mobile operators. Some may need to be configured manually in the MMI. For more information, contact your mobile service provider.
Data services are currently automatically configured for most European mobile operators. Some may need to be configured manually in the MMI. For more information, contact your mobile service provider.
For information about compatible mobile phones, contact your Audi partner or visit www.audi.com/bluetooth.
An active data connection can be manually terminated by setting the establish connection setting to "never". Another option is to switch the data module off. Removing the SIM card also terminates the connection.
In vehicles with MIB2+ installed (or newer), Audi connect can be prevented from using mobile data or sending data in the MMI menu. In the settings, click on data management. Here, under "Privacy", you can disable "Allow data transmission".
Carefully remove the SIM card by lightly pressing on the card until you hear a click and the card comes away from the slot. Now gently insert it back into the slot.
This can happen, for example, if your reception is too weak, there are problems with the service provider, or the hardware is damaged (such as the SIM card or the vehicle antenna).
Roaming is disabled in the MMI factory settings. This can be changed and checked at the following location:
TEL >> Settings >> Connections >> Data connection >> Data roaming
This setting will always be saved for the current SIM card or for the currently connected mobile phone.
TEL >> Settings >> Connections >> Data connection >> Data roaming
This setting will always be saved for the current SIM card or for the currently connected mobile phone.
An "online consumption meter" is integrated into the telephone settings. This can be called up at the following location:
TEL >> Settings >> Connections >> Online consumption meter
The consumption meter displays the data volume that has been received and sent via Audi connect. The statistics can be reset. In this case, the amount of data will be re-displayed, starting at 0 bytes from the date of the reset, together with the date of the last reset. Each SIM card has its own statistics. Please note that these will not necessarily coincide with the billing periods of your mobile service provider.
TEL >> Settings >> Connections >> Online consumption meter
The consumption meter displays the data volume that has been received and sent via Audi connect. The statistics can be reset. In this case, the amount of data will be re-displayed, starting at 0 bytes from the date of the reset, together with the date of the last reset. Each SIM card has its own statistics. Please note that these will not necessarily coincide with the billing periods of your mobile service provider.
Licences
MMI3G+
For the "Traffic online" service for 3 years.
MIB1 High
A3: 3 years for selected services (for more information, ask your Audi partner)
MIB2
A6, A7, TT, R8: 3 years for selected services
A3PA, A4, A5, Q2, Q5, Q7:
IT0 = 3 months from the delivery date
IT1 = 3 years from the delivery date
IT2 = 3 months from the delivery date
IT3 = 3 years from the delivery date
For the "Traffic online" service for 3 years.
MIB1 High
A3: 3 years for selected services (for more information, ask your Audi partner)
MIB2
A6, A7, TT, R8: 3 years for selected services
A3PA, A4, A5, Q2, Q5, Q7:
IT0 = 3 months from the delivery date
IT1 = 3 years from the delivery date
IT2 = 3 months from the delivery date
IT3 = 3 years from the delivery date
- Audi incident assistance service: 10 years (IW3, IW5)
- Online roadside assistance, emergency call: 10 years (IW3)
- Remote carfinder, vehicle status report, remote lock/unlock, theft alarm notification: 3 years (IW3, IW5)
- Online roadside assistance, emergency call: 10 years (IW3)
- Remote carfinder, vehicle status report, remote lock/unlock, theft alarm notification: 3 years (IW3, IW5)
10 years for all e-tron services
a) Audi connect SIM (eSIM)
- The Audi connect SIM is not affected by the licences. It belongs to the so-called data modules.
- Wi-Fi data packages are not affected by the licences. They need to be booked separately.
b) Licence extension:
- Your Audi partner will provide you with information about licence renewals
- You can see the current terms of your licences in your vehicle
- The Audi connect SIM is not affected by the licences. It belongs to the so-called data modules.
- Wi-Fi data packages are not affected by the licences. They need to be booked separately.
b) Licence extension:
- Your Audi partner will provide you with information about licence renewals
- You can see the current terms of your licences in your vehicle
Some models include a 3-month teaser phase, but most models have an Audi connect licence term of 3 years. The exact duration of the licence term can be found in the licence overview in your vehicles's MMI..
Audi connect navigation & infotainment:
The availability of the services supported by Audi connect navigation & infotainment depends on the country you are in. The Audi connect services will be made available for at least one year from vehicle delivery. After 24 months following vehicle delivery, the term of the Audi connect services will be extended once, free of charge, for a period of 12 months. If you do not want it to be extended, please let us know by writing to the following address:
AUDI AG
Kundenbetreuung Deutschland
85045 Ingolstadt
Email: kundenbetreuung@audi.de
Tel.: +49 800 28347378423
Your Audi partner will inform you about subsequent options for renewing your Audi connect services. Depending on the vehicle model, Audi connect allows access to Google. Permanent availability cannot be guaranteed; this is the responsibility of Google. For more information on Audi connect, please visit www.audi.com/connect or contact your Audi partner. For information on tariff conditions, please contact with your mobile service provider.
Emergency call & service:
The Audi connect vehicle control services can be used free of charge for three years following vehicle delivery and can subsequently be renewed for a fee. The Audi connect theft location system is available for one year following vehicle delivery and activation and can subsequently be renewed for a fee.
Audi connect navigation & infotainment:
The availability of the services supported by Audi connect navigation & infotainment depends on the country you are in. The Audi connect services will be made available for at least one year from vehicle delivery. After 24 months following vehicle delivery, the term of the Audi connect services will be extended once, free of charge, for a period of 12 months. If you do not want it to be extended, please let us know by writing to the following address:
AUDI AG
Kundenbetreuung Deutschland
85045 Ingolstadt
Email: kundenbetreuung@audi.de
Tel.: +49 800 28347378423
Your Audi partner will inform you about subsequent options for renewing your Audi connect services. Depending on the vehicle model, Audi connect allows access to Google. Permanent availability cannot be guaranteed; this is the responsibility of Google. For more information on Audi connect, please visit www.audi.com/connect or contact your Audi partner. For information on tariff conditions, please contact with your mobile service provider.
Emergency call & service:
The Audi connect vehicle control services can be used free of charge for three years following vehicle delivery and can subsequently be renewed for a fee. The Audi connect theft location system is available for one year following vehicle delivery and activation and can subsequently be renewed for a fee.
myAudi
myAudi is the customer portal for all Audi drivers, based on a secure login area. All service offerings and connect services can be booked, managed and used via an intuitive user interface. The user can set up any Audi vehicle he or she owns.
- Register on my.audi.com via mobile phone, tablet or PC
- Log in with your email address and your password (your email address is your username)
- In the right navigation bar, add your vehicle to your account via the "Add vehicle" plus button. You will need your VIN (vehicle identification number) for this.
- Log in with your email address and your password (your email address is your username)
- In the right navigation bar, add your vehicle to your account via the "Add vehicle" plus button. You will need your VIN (vehicle identification number) for this.
The myAudi app acts as a link between you, your Audi, the environment and your everyday life. With the app, you can retrieve real-time information about your vehicle at any time and thus keep an eye on things like the fuel level, range, service appointments, alerts, and much more. Plan your trips at your convenience in the app and send destinations and routes directly to your vehicle. The air conditioning as well as opening and closing the vehicle doors can also be operated remotely. (Depending on the model and fittings of your Audi, the availability of services may vary) Some of the features are dependent on third parties and may not be available at all times to the full extent and in every country.
Give family, friends or colleagues access to your Audi (for select Android smartphones only). The myAudi app is always offered by the importer in the market in question. Information about the importer can be found in the app's legal notice.
All features at a glance:
Audi e-tron
- Plan and manage your charging process conveniently with your myAudi app
- Call up specific information such as electrical range, charge level, and remaining charge time
Navigation
- Send destinations and routes from your mobile device to your vehicle
- Plan your routes, including the route on foot to the vehicle
- Access contacts, addresses and your calendar from your vehicle
Service
- Always keep an eye on service appointments, upcoming maintenance, and all additional information
- Access your digital logbook via the app
- Find your Audi service partner near you
- Manage your expenses and journeys in the digital cost and logbook
Give family, friends or colleagues access to your Audi (for select Android smartphones only). The myAudi app is always offered by the importer in the market in question. Information about the importer can be found in the app's legal notice.
All features at a glance:
Audi e-tron
- Plan and manage your charging process conveniently with your myAudi app
- Call up specific information such as electrical range, charge level, and remaining charge time
Navigation
- Send destinations and routes from your mobile device to your vehicle
- Plan your routes, including the route on foot to the vehicle
- Access contacts, addresses and your calendar from your vehicle
Service
- Always keep an eye on service appointments, upcoming maintenance, and all additional information
- Access your digital logbook via the app
- Find your Audi service partner near you
- Manage your expenses and journeys in the digital cost and logbook
Log out of the myAudi account in the vehicle:
- In the MMI, go to Users
- Log out of "your username"
In the MMI:
- Go to Users
- User administration
- Remove all users
- In the MMI, go to Users
- Log out of "your username"
In the MMI:
- Go to Users
- User administration
- Remove all users
Setting up the Audi connect packages
In the myAudi portal:
- Select "User account" and accept the main user agreement
- Enter your personal details
- Set your 4-digit PIN
- Select a verification channel*
- Mobile phone number
- Email
- Audi partner
- Confirm the terms and conditions
* Depending on the verification channel selected, you will then receive an mTAN or will need to visit your Audi partner.
In the myAudi app:
- Go to the menu:
- My profile
- Settings
- User administration
- Select:
- Main user agreement
- Verify now
- The remainder of the process is the same as for "In my Audi"
In the vehicle:
- Reveal the 10-digit vehicle code by rubbing the key fob
- Enter your myAudi username and vehicle code in the MMI and click through the following sequence:
- Audi connect
- User administration
- Main user
- Define main user
- Select "User account" and accept the main user agreement
- Enter your personal details
- Set your 4-digit PIN
- Select a verification channel*
- Mobile phone number
- Audi partner
- Confirm the terms and conditions
* Depending on the verification channel selected, you will then receive an mTAN or will need to visit your Audi partner.
In the myAudi app:
- Go to the menu:
- My profile
- Settings
- User administration
- Select:
- Main user agreement
- Verify now
- The remainder of the process is the same as for "In my Audi"
In the vehicle:
- Reveal the 10-digit vehicle code by rubbing the key fob
- Enter your myAudi username and vehicle code in the MMI and click through the following sequence:
- Audi connect
- User administration
- Main user
- Define main user
In the myAudi portal:
- Select "User account" and accept the main user agreement
- Enter your personal details
- Set your 4-digit PIN
- Select a verification channel*
- Mobile number
- Email
- Audi partner
- Confirm the terms and conditions
* Depending on the verification channel selected, you will then receive an mTAN or will need to visit your Audi partner.
In the myAudi app:
- Go to the menu:
- My profile
- Settings
- User administration
- Then select:
- Main user agreement
- Verify now
- The remainder of the process is the same as for "In my Audi"
In the vehicle:
- Reveal the 10-digit vehicle code by rubbing the key fob
- Enter your myAudi username and vehicle code in the MMI and click through the following sequence:
- Users
- User administration
- Define main user
- Select "User account" and accept the main user agreement
- Enter your personal details
- Set your 4-digit PIN
- Select a verification channel*
- Mobile number
- Audi partner
- Confirm the terms and conditions
* Depending on the verification channel selected, you will then receive an mTAN or will need to visit your Audi partner.
In the myAudi app:
- Go to the menu:
- My profile
- Settings
- User administration
- Then select:
- Main user agreement
- Verify now
- The remainder of the process is the same as for "In my Audi"
In the vehicle:
- Reveal the 10-digit vehicle code by rubbing the key fob
- Enter your myAudi username and vehicle code in the MMI and click through the following sequence:
- Users
- User administration
- Define main user
a) Connect using myAudi access data:
To link your vehicle to your myAudi account, you can log in with your myAudi account access data in the MMI. To do this, in the MMI select:
- Audi connect
- Options
- Login
- Now enter your username and password and log in.
b) Connect using your myAudi PIN:
- Alternatively, you can log in from within the MMI using your myAudi PIN. To do this, click through the following sequence:
- Audi connect
- Options
- Login
- Input using myAudi PIN
- Now enter your myAudi PIN
To link your vehicle to your myAudi account, you can log in with your myAudi account access data in the MMI. To do this, in the MMI select:
- Audi connect
- Options
- Login
- Now enter your username and password and log in.
b) Connect using your myAudi PIN:
- Alternatively, you can log in from within the MMI using your myAudi PIN. To do this, click through the following sequence:
- Audi connect
- Options
- Login
- Input using myAudi PIN
- Now enter your myAudi PIN
a) Connect using myAudi access data:
To link your vehicle to your myAudi account, you can log in with your myAudi account access data in the MMI. To do this, in the MMI select:
- Audi connect
- Options
- Login
Now enter your username and password and log in.
b) Automatic transfer of username/email address:*
- Requirement: Wi-Fi hotspot is activated in the vehicle and you are logged into the myAudi app
- GTo do this, go to Settings
- Wi-Fi
- Enable Wi-Fi hotspot
* If you have not yet created your Audi in your Audi account, this will be done automatically for you
To link your vehicle to your myAudi account, you can log in with your myAudi account access data in the MMI. To do this, in the MMI select:
- Audi connect
- Options
- Login
Now enter your username and password and log in.
b) Automatic transfer of username/email address:*
- Requirement: Wi-Fi hotspot is activated in the vehicle and you are logged into the myAudi app
- GTo do this, go to Settings
- Wi-Fi
- Enable Wi-Fi hotspot
* If you have not yet created your Audi in your Audi account, this will be done automatically for you
Connect services – information
Discontinuation of the Audi connect "Google Earth" service and affected Audi models:
The Audi connect service "Google Earth" previously enhanced the map view of the Audi navigation systems with a photo-realistic look. Due to a technical change made by the third-party provider Google, the Audi connect service "Google Earth" will no longer be available from 1 January 2021 for the Audi model series A3, A4, A5, A6, A7, Q2, Q5, Q7, TT and R8 built before the model year 2017. If the model series mentioned were built from model year 2017 onwards, it may be possible to activate the Audi connect successor service "Satellite Map" via a free software update within the warranty and/or guarantee period (licence periods and extensions of the "Google Earth" or "Satellite Map" service remain unaffected). Regardless of the model year, the Audi models A1 and Q3 of the respective first vehicle generation cannot be updated and will no longer support the Audi connect service "Google Earth" from 1 January 2021 onwards.
Audi models not affected:
No action is required for all Audi models from model year 2019 onwards, because these models have been technically designed for the "Satellite Map" successor service and support it without an additional software update. The latest model generations of the Audi A1, Audi A3, Audi Q3, Audi A6, Audi A7, Audi A8 and Audi e-tron are also not affected, because these models have been supplied exclusively with the Audi connect "Satellite Map" service since the start of production.
Further information:
For further information on whether your Audi is affected by the discontinuation of the Audi connect "Google Earth" service, and as to whether it can receive a free
software update for the "Satellite Map" successor service, please contact your Audi partner.
1) Destination input via myAudi
Destination input via myAudi makes it easy to plan navigation destinations and routes from the comfort of your home computer or smartphone. myAudi allows individual destinations to be sent to the vehicle. These can be loaded into the MMI® navigation plus system at the start of the journey and do not have to be entered manually again.
For this service, you will need MMI 3G+, MIB1 High, MIB2 High / High Scale or MIB2+ High. To use the service, you will need to download the myAudi App, have a myAudi account and pair this to the vehicle. Compatible with Apple iOS 10.0 and Android 6.
In myAudi:
Call up "Audi connect" and select the service "Destination input via myAudi". It is possible here to create new destinations by searching or entering the address. Destinations can also be edited or deleted.
The destinations can be called up in the vehicle as follows:
MIB2:
In MIB2, you can retrieve your destinations via destination input/received destinations.
MIB2+:
In MIB2+, the destinations will appear in a notification and will also be listed in your myAudi destinations.
Manage saved destinations:
You can call up saved destinations in myAudi via the vehicle's navigation system. The destinations will be saved locally in the vehicle. Deleting or editing destination is also done locally. Back-synchronisation with myAudi is not possible.
Number of saved destinations in myAudi:
You can save up to 50 destinations in myAudi. Once you get to 51, the first destination will be overwritten. The destinations are only overwritten in myAudi and are not automatically transferred to the destinations saved locally in the vehicle.
Call up "Audi connect" and select the service "Destination input via myAudi". It is possible here to create new destinations by searching or entering the address. Destinations can also be edited or deleted.
The destinations can be called up in the vehicle as follows:
MIB2:
In MIB2, you can retrieve your destinations via destination input/received destinations.
MIB2+:
In MIB2+, the destinations will appear in a notification and will also be listed in your myAudi destinations.
Manage saved destinations:
You can call up saved destinations in myAudi via the vehicle's navigation system. The destinations will be saved locally in the vehicle. Deleting or editing destination is also done locally. Back-synchronisation with myAudi is not possible.
Number of saved destinations in myAudi:
You can save up to 50 destinations in myAudi. Once you get to 51, the first destination will be overwritten. The destinations are only overwritten in myAudi and are not automatically transferred to the destinations saved locally in the vehicle.
The maximum number of contacts that can be imported permanently from your phone to the vehicle address book in the MMI is 100, including the maximum number of 50 online destinations from your myAudi account. If, for example, 80 of the vehicle address book's contact memory spaces are already being used, another 20 memory spaces are available for contacts from the myAudi account.
2) Audi connect key
Yes, because with the Audi connect key, your smartphone takes over the functions of the conventional vehicle key: opening and closing the vehicle and starting the engine.
3) Online search for navigation destinations
Online search for navigation destinations makes journeys an interactive experience. Access to the full spectrum of the comprehensive Internet database allows you to search for points of interest via free text input and provides matching information such as photos, opening hours and visitor reviews. The integrated voice recognition function, which can be conveniently operated at the touch of a button on the multifunction steering wheel, offers even more comfort and safety.
Online search for navigation destinations – the destination already firmly in view during the journey. With the myAudi app, you can also use the point-of-interest search on your smartphone.
How to operate:
Online search for navigation destinations can be called up in two ways:
1) via the MMI control panel:
Navigation >> "Route guidance" >> "Online destinations" >> Google Search
- Near my current location
- Near my destination
- In a new location
You can then search for your desired destination by inputting free text (via the rotary pushbutton or MMI touch), analogous to searching in Google Maps on your home PC (e.g., hotel, Italian restaurant, museum, etc.)
2) Via voice control:
Variant a):
- Activate voice control via the multifunction steering wheel
- Use the voice command "Online destinations" or "Search online for..."
- Near my current location
- Near my destination
- In a new location
- Select one of the options
- State your desired point of interest aloud (e.g., hotel, Italian restaurant, museum etc.)
Variant b):
- Activate voice control via the multifunction steering wheel
- Use the voice command "Online destination xxx" (xxx = desired destination)
- The system will search for the point of interest near your location
Online search for navigation destinations – the destination already firmly in view during the journey. With the myAudi app, you can also use the point-of-interest search on your smartphone.
How to operate:
Online search for navigation destinations can be called up in two ways:
1) via the MMI control panel:
Navigation >> "Route guidance" >> "Online destinations" >> Google Search
- Near my current location
- Near my destination
- In a new location
You can then search for your desired destination by inputting free text (via the rotary pushbutton or MMI touch), analogous to searching in Google Maps on your home PC (e.g., hotel, Italian restaurant, museum, etc.)
2) Via voice control:
Variant a):
- Activate voice control via the multifunction steering wheel
- Use the voice command "Online destinations" or "Search online for..."
- Near my current location
- Near my destination
- In a new location
- Select one of the options
- State your desired point of interest aloud (e.g., hotel, Italian restaurant, museum etc.)
Variant b):
- Activate voice control via the multifunction steering wheel
- Use the voice command "Online destination xxx" (xxx = desired destination)
- The system will search for the point of interest near your location
4) Online traffic information
To enable:
Online traffic information is disabled in the factory settings and needs to be enabled once in the MMI.
To enable in the Audi A3:
Navigation >> Settings >> Online traffic information >> on
Navigation >> Settings >> Online traffic information licence >> Enable online traffic
To enable in other vehicles with Audi connect:
Info >> Settings >> Online traffic information >> on
Info >> Settings >> Online traffic information licence >> Enable online traffic information
Usage:
The icon in the bottom left corner of the screen illustrates the traffic information currently being received:
TMC / TMCpro / ONLINE. The ONLINE icon indicates that "online traffic information" is being received and used.
Note: The icon is only visible if dynamic traffic jam circumvention is enabled:
Navigation >> Settings >> Map display >> Traffic
The current flow of traffic is visualised in this map display using coloured sections of road:
Navigation >> Settings >> Route criteria: Dyn. traffic jam circumvention on
Online traffic information can be highlighted in colour in the navigation map (for clarity, this view contains fewer colours than the standard map):
Green: free-flowing traffic
Orange: slow-moving traffic
Red: congestion and closures
Traffic obstructions such as roadworks, traffic jams, closures, etc. are displayed in all map views by hatching, while traffic flow information is only displayed in the "Traffic" maps.
Online traffic information is disabled in the factory settings and needs to be enabled once in the MMI.
To enable in the Audi A3:
Navigation >> Settings >> Online traffic information >> on
Navigation >> Settings >> Online traffic information licence >> Enable online traffic
To enable in other vehicles with Audi connect:
Info >> Settings >> Online traffic information >> on
Info >> Settings >> Online traffic information licence >> Enable online traffic information
Usage:
The icon in the bottom left corner of the screen illustrates the traffic information currently being received:
TMC / TMCpro / ONLINE. The ONLINE icon indicates that "online traffic information" is being received and used.
Note: The icon is only visible if dynamic traffic jam circumvention is enabled:
Navigation >> Settings >> Map display >> Traffic
The current flow of traffic is visualised in this map display using coloured sections of road:
Navigation >> Settings >> Route criteria: Dyn. traffic jam circumvention on
Online traffic information can be highlighted in colour in the navigation map (for clarity, this view contains fewer colours than the standard map):
Green: free-flowing traffic
Orange: slow-moving traffic
Red: congestion and closures
Traffic obstructions such as roadworks, traffic jams, closures, etc. are displayed in all map views by hatching, while traffic flow information is only displayed in the "Traffic" maps.
In the event of a current traffic alert or hindrance (for example, if there are roadworks), the coloured road marking will be displayed as hatched in this section of the road (for example green/black). This marking visualises the length of the traffic obstruction.
5) Online news
Online news allows you to see texts and images relating to current world events inside the vehicle. These are provided by national and international editors. The thing that is special about online news: you can choose freely from a variety of different news sources (RSS feeds) and can configure them freely. If you do not make a custom selection via your myAudi account, you will receive the news from the basic service. A read-aloud function offers a convenient way to use the service.
You can select news sources (RSS feeds) and subsequently configure the service via your myAudi account. During the last step of the configuration, you connect the vehicle and the myAudi account via the Audi connect "Login" menu in the vehicle's MMI.
6) Filling station information
Find cheap filling stations in your area or at your destination. Sorted by price or distance, for an efficient stop. The service will let you know where you can fill up with the right fuel and will list the available filling stations, sorted by price. With the option to navigate there directly. A read-aloud function offers a convenient way to use the service.
7) Audi music stream
The Audi music stream app (or the Audi MMI connect app) can be downloaded for iOS and Android devices in their respective app stores.
For information about compatible smartphones, please visit www.audi.com/mp3.
For information about compatible smartphones, please visit www.audi.com/mp3.
The Audi music stream app connects to the MMI via Wi-Fi to stream Internet radio and locally stored music from the smartphone and operate it via the MMI. The vehicle's internet connection is used.
In the Media area, select the source Wi-Fi media player. In your smartphone settings, select and connect to the MMI's Wi-Fi hotspot. After launching the Audi music stream app, you can choose between internet radio and media library in the MMI.
8) Online media streaming
The "online media streaming" service does not need to be enabled.
No, this is not supported in the Audi A6
Information about the Wi-Fi hotspot and data connectivity via Cubic
The Cubic Telecom Data Plans Service is a worldwide communications service provided by Cubic Telecom. Cubic Telecom offers you data packages with different data volumes and durations for using this first-class data service. Our data packages enable you to have virtually uninterrupted broadband internet access directly in your Audi. High costs and annoying push notifications when travelling across Europe are a thing of the past: when crossing national borders, our data packages directly access the providers in each country, so you can focus on your journey. The SIM (eSIM), which is already installed in your vehicle in the factory, enables you to use our data service without any complications.
With the Cubic Telecom data packages, up to eight mobile devices can use the Wi-Fi hotspot in your Audi to access fast Internet, even on the go. You can book our data packages in advance at your convenience either directly in the car or online via your user account.
The prepaid procedure offers you the following advantages:
Cost: highly competitive data tariffs for your Wi-Fi hotspot through the use of an eSIM. There is hardly any difference in price compared to respective data tariffs of local providers.
Comfort: the Cubic Telecom data packages work cross-border in 33 European countries.
Reliability: the factory-installed SIM card complies with the automotive standard and has been extensively tested over more than 300,000 kilometres across Europe. From Sweden to Spain and from Ireland to Italy.
With the Cubic Telecom data packages, up to eight mobile devices can use the Wi-Fi hotspot in your Audi to access fast Internet, even on the go. You can book our data packages in advance at your convenience either directly in the car or online via your user account.
The prepaid procedure offers you the following advantages:
Cost: highly competitive data tariffs for your Wi-Fi hotspot through the use of an eSIM. There is hardly any difference in price compared to respective data tariffs of local providers.
Comfort: the Cubic Telecom data packages work cross-border in 33 European countries.
Reliability: the factory-installed SIM card complies with the automotive standard and has been extensively tested over more than 300,000 kilometres across Europe. From Sweden to Spain and from Ireland to Italy.
With our data packages, you can conveniently use your Wi-Fi hotspot directly in your Audi in the following countries:
o Belgium
o Bulgaria
o Denmark
o Germany
o Estonia
o Finland
o France
o Greece
o United Kingdom
o Ireland
o Italy
o Croatia
o Latvia
o Liechtenstein
o Lithuania
o Luxembourg
o Malta
o Macedonia
o Monaco
o Netherlands
o Norway
o Austria
o Poland
o Portugal
o Romania
o Sweden
o Switzerland
o Slovakia
o Spain
o Czech Republic
o Hungary
o Cyprus
o Belgium
o Bulgaria
o Denmark
o Germany
o Estonia
o Finland
o France
o Greece
o United Kingdom
o Ireland
o Italy
o Croatia
o Latvia
o Liechtenstein
o Lithuania
o Luxembourg
o Malta
o Macedonia
o Monaco
o Netherlands
o Norway
o Austria
o Poland
o Portugal
o Romania
o Sweden
o Switzerland
o Slovakia
o Spain
o Czech Republic
o Hungary
o Cyprus
There are two ways to book our data packages.
1. Via the online portal of Cubic Telecom
a) Log in to your user account at audi.cubictelecom.com. If you do not already have an account, you can register for a free user account at https://audi.cubictelecom.com/en/register.
b) On the overview page, select the "Data packages" option to get an overview of all available data packages.
c) After you have decided on a package, you will be forwarded to the payment process. Double check that the selected package is correct. Now, you can either pay with a credit card that is already saved or add a new one to complete the purchase.
2. Top up directly in your Audi
a) To be able to use this method, you need a user account from Cubic Telecom. If you do not have an account yet, you can register for a free user account at https://audi.cubictelecom.com/en/register.
b) You can enable the "Top up in car" function when you book your data packages via our online portal. You will only need to do this once. To do this, select "Enable top up in car" during the booking process.
c) Afterwards, select the "Data packages" option in your Audi's MMI and then "Book data package".
d) Choose one of the displayed data packages and then select "Buy".
Note: By entering a mobile phone number and enabling the "Notification" function in your user account, the main user will receive SMS notifications when credit runs low as well as purchase confirmations directly on his/her smartphone. This way, you can keep track of the amount of data your vehicle is using. The fee for this is charged to the credit card saved as the "preferred" card in the portal.
1. Via the online portal of Cubic Telecom
a) Log in to your user account at audi.cubictelecom.com. If you do not already have an account, you can register for a free user account at https://audi.cubictelecom.com/en/register.
b) On the overview page, select the "Data packages" option to get an overview of all available data packages.
c) After you have decided on a package, you will be forwarded to the payment process. Double check that the selected package is correct. Now, you can either pay with a credit card that is already saved or add a new one to complete the purchase.
2. Top up directly in your Audi
a) To be able to use this method, you need a user account from Cubic Telecom. If you do not have an account yet, you can register for a free user account at https://audi.cubictelecom.com/en/register.
b) You can enable the "Top up in car" function when you book your data packages via our online portal. You will only need to do this once. To do this, select "Enable top up in car" during the booking process.
c) Afterwards, select the "Data packages" option in your Audi's MMI and then "Book data package".
d) Choose one of the displayed data packages and then select "Buy".
Note: By entering a mobile phone number and enabling the "Notification" function in your user account, the main user will receive SMS notifications when credit runs low as well as purchase confirmations directly on his/her smartphone. This way, you can keep track of the amount of data your vehicle is using. The fee for this is charged to the credit card saved as the "preferred" card in the portal.
We offer you three different data packages with different data volumes and durations. It is also possible to book several data packages, which are then used consecutively.
Select a country to see the prices. All data packages can be used with up to 8 devices in 33 European countries. All prices include VAT.
Select a country to see the prices. All data packages can be used with up to 8 devices in 33 European countries. All prices include VAT.
Setting up your user account takes only a few minutes. Simply complete the details in the registration form, add your vehicle, and then confirm your billing address.
Note: Some countries may require additional identity verification at this point.
Note: Some countries may require additional identity verification at this point.
The Cubic Telecom data service is currently available in the current versions of the following models: Q2 (from year of construction 2016), A3 (from year of construction 2016), A4 (from year of construction 2016), A5 (from year of construction 2016), Q5 (from year of construction 2016), Q7 (from year of construction 2016), A6 (from year of construction 2018), A7 (from year of construction 2018), A8 (from year of construction 2018), Q8 (from year of construction 2018).
The "top up in car" feature enables data packages to be booked directly in your Audi's MMI. It first needs to be enabled once in your user account as part of a data package purchase. Your credit card details are stored securely and you can set top-up limits and SMS notifications according to your preferences. All further data packages can then be conveniently booked in the future directly in the vehicle without a long checkout process.
Note: By entering a mobile phone number and enabling the "Notification" function in your user account, the main user will receive SMS notifications when credit runs low as well as purchase confirmations directly on his/her smartphone. This way, you can keep track of the amount of data your vehicle is using. The fee for this is charged to the credit card saved as the "preferred" card in the portal.
Note: By entering a mobile phone number and enabling the "Notification" function in your user account, the main user will receive SMS notifications when credit runs low as well as purchase confirmations directly on his/her smartphone. This way, you can keep track of the amount of data your vehicle is using. The fee for this is charged to the credit card saved as the "preferred" card in the portal.
Credit card information can be securely entered and saved in your Cubic Telecom user account as part of each purchase process. It is possible to save multiple credit cards, to choose a standard or preferred card, and to remove cards as you wish.
To manage your credit cards, select "Manage account" in the user account and then select "Credit cards".
Every time you make a purchase, you will be asked if you would like to use your preferred card or add a new card.
To manage your credit cards, select "Manage account" in the user account and then select "Credit cards".
Every time you make a purchase, you will be asked if you would like to use your preferred card or add a new card.
The Cubic Telecom data packages are billed in the currency of the country you chose when you first registered. If you are the default user for a car, the car's top-up currency is the currency used in the country the SIM owner is registered in.
Select "Data packages" under "Audi connect" in your Audi's MMI. Here you can see your current data packages, book data packages ("Top up in car") and contact our support. You can also log in to your user account online with your username and password. Here, you can book data packages, check your usage in real time, manage personal information, and set top-up limits and SMS notifications.
In exceptional circumstances, such as, for example, if you move to another country, you can change the home country in which you would like to book data packages. To do this, please contact our customer service: https://audi.cubictelecom.com/en/contactUs
You can delete your account at any time by logging in and then selecting "Delete account" in the account information.
Information for verification by the dealer (with myAudiGo)
With myAudiGo, the dealer can create a myAudi account without the customer needing to be present and can then link the purchased car directly to the account. For connect-capable (IW3) cars, in particular, the tool offers the advantage that the preparatory steps that need to be taken to use the connect services can be handled by the dealer. The verification and nomination process is taken off the customer's hands and ensures that full advantage can be taken of connect services. The customer still has the option of creating a myAudi account him/herself: when it comes to "myAudi Go", the customer has free reign. However, it is essential that a declaration of consent be signed with the dealer. Only once this is available can the account be created for the customer via "myAudiGo". A template can be found in the myAudiGo download area.
In online verification, the customer him/herself confirms the accuracy of his/her information. This will make it possible to use all emergency call & service (IW3) services. With dealer verification, an Audi partner/dealer confirms the customer data on the basis of an identification document. This level of verification is required to use services such as the Audi connect key.
The customer must provide an official identity document with a photograph, e.g., an identity card or passport, in which all the data to be verified are included. Furthermore, the customer must sign a declaration that he/she consents to being registered on myAudi. A template can be found in the myAudiGo download area.
Verification confirms that the customer registered in myAudi is a natural person and that the data entered is correct. Verification is a prerequisite for becoming the main user of a vehicle.
The main user is verified by the dealer as the main user and concludes a main user agreement with it.* The main user can control the safety-critical functions of a vehicle and name additional users.
* The main user verification process may vary by country.
* The main user verification process may vary by country.
The main user of a vehicle can designate users to operate the services in the emergency call & service package.
Check if an error occurred when entering the email address. If this is the case, the customer must be re-registered. It might be that the email has been sifted out by the customer's spam filter. The customer should check his/her spam folder.
Depending on the service, different requirements must be met. There is a distinction between infotainment services and services that fall under emergency call & service.
Infotainment:
- The customer has a myAudi account.
- The infotainment services were paired by entering the myAudi PIN in the vehicle.
Safety & service:
- The customer has a verified myAudi account.
- The infotainment services were paired by entering the myAudi PIN in the vehicle.
- The customer is named in the vehicle as the main user.
Infotainment:
- The customer has a myAudi account.
- The infotainment services were paired by entering the myAudi PIN in the vehicle.
Safety & service:
- The customer has a verified myAudi account.
- The infotainment services were paired by entering the myAudi PIN in the vehicle.
- The customer is named in the vehicle as the main user.
The customer must have a verified myAudi account. This can be created in myAudiGo. The main user must be named in the vehicle via the MMI.
In the "My Audi partners" section in myAudi, three types of preferred partners can be recorded:
- Preferred partner: You can choose at most one preferred partner. This partner is valid for the customer's entire account and can be defined by the customer at any time.
- Preferred sales partner: this partner is defined for each vehicle and requires at least one vehicle to be associated with the account.
- Preferred service partner: this partner is defined for each vehicle and requires at least one vehicle to be linked to the account.
- Preferred partner: You can choose at most one preferred partner. This partner is valid for the customer's entire account and can be defined by the customer at any time.
- Preferred sales partner: this partner is defined for each vehicle and requires at least one vehicle to be associated with the account.
- Preferred service partner: this partner is defined for each vehicle and requires at least one vehicle to be linked to the account.